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Head of Professional Conduct, Temporary (12 Months), £74,097pa, (35 hours per week)
Head of Professional Conduct, Temporary (12 Months), £74,097pa, (35 hours per week)
It is an exciting time to join the Law Society of Scotland. Due to the current post-holder starting an internal secondment to implement the Regulation of Legal Services (Scotland) Bill, we have an opportunity within the Professional Conduct Team for a fixed term Head of Professional Conduct who is a proven people manager, has excellent technical legal skills and is experienced in professional regulation. This role is responsible for leading and efficiently managing the Society’s statutory duties in relation to the regulation of solicitors' professional conduct, including complaints investigation and decisions before the independent Professional Conduct Sub-committee or Scottish Solicitors’ Discipline Tribunal. The role plays a wider part in protecting the public, maintaining confidence in the legal profession and upholding proper professional standards.
The Law Society of Scotland is the professional body for over 13,000 Scottish Solicitors and with over 160 staff members, our primary focus is to support a thriving profession of high quality and trusted Solicitors in Scotland with access to justice for all.
At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond.
Key Responsibilities for this role
- Lead the Professional Conduct Team including Managers, Complaints Reporters, Clerks to the Professional Conduct Sub-committees and Fiscals.
- Ensure that complaints are handled and investigated competently and timeously and that any sanctions are enforced.
- Plan and oversee Professional Conduct Team objectives.
- Create an annual operating plan for the Professional Conduct Team.
- Innovate new strategies for the handling of complaints in line with legislation, changes to legislation, regulatory best practice, recommendations from the Scottish Legal Complaints Commission (SLCC) and the SLCC Annual Plan.
- Work closely and effectively with various Law Society committees including the Regulatory Committee, the Professional Conduct Sub-committees (x2) and the Complaints & Oversight Sub-committee
- Develop positive and influential working relationships with colleagues internally and key external stakeholders such as the SLCC, the SSDT, the Scottish Government, the Legal Defence Union and others.
- Respond effectively to corporate complaints from those affected by the complaints process and to handling complaints from the SLCC.
- Contribute to the Society’s responses to external policy consultations, or correspondence from the SLCC, SSDT, Scottish Government or other external stakeholders.
Key Knowledge, Skills and Experience:
- Scottish Solicitor with an unrestricted practicing certificate
- Extensive experience of handling legal or professional complaints
- Experience of structuring and leading a team
- Demonstrable success in change management and/or performance/business improvement initiatives
- Experience of developing and delivering priorities within operating plans which align to organisational strategic objectives
- Track record of working successfully with committees
- Used to handling a high-volume workload in a fast paced environment, working to strict timescales
- Experience of quality control including the interpretation of statistics and management data
- Experience of preparing and managing budgets
What we offer our employees?
We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:
- A hybrid working environment.
- Flexible working, to allow you to work around your lifestyle and commitments.
- 30 days holiday plus bank holidays
- A competitive pension provision scheme
- Excellent family friendly benefits
- Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
- Private medical insurance including dental and optical.
- Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.
The Law Society of Scotland is proud to hold a Leaders in Diversity Award in recognition of our commitment to advance fairness, respect, equality, diversity, inclusion and engagement both within our organisation and in the Scottish legal sector. More information can be found on our Equality and Diversity page.
We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!
If this opportunity sounds like the one for you, click Apply now.
This vacancy will close at 11:30am on 4th August 2025.
We are unable to provide feedback to applicants who are not selected for interviews.
Job Description & Employee Specification
About us
The Law Society of Scotland is the professional body for Scottish solicitors. We promote excellence among solicitors through the support and regulation of our members.
