Cost of legal services

Solicitors will try to give you an accurate estimate of costs and will tell you how the bills are worked out. Your solicitor will confirm either an estimate or the basis on which the fees will be charged, in writing, taking into account of the amount of work, time and expertise involved in the case.

We don’t set guidelines on fees. Each firm charges what it believes is appropriate. Some solicitors charge a fixed fee for the whole job, others charge according to how much time they actually spend doing the work for you.

To compare costs, you could phone a few solicitors for quotations. The Find a Solicitor function on the Society's website allows you to search by the type of work you need carried out or search for a solicitor close to where you live.

We don’t set guidelines for fees. Each firm charges what it believes is appropriate. However, solicitors must provide an itemised account if requested by their client, but are entitled to charge for preparing it.

We don’t have the power to consider the amount of fees charged by a solicitor. However, we do set out standards which our members must follow. One of our standards relates to professional fees and we maintain that all fees charged by solicitors must be fair and reasonable.

A reasonable fee will take account of: the amount of work and the time involved; the level of specialised knowledge, responsibility and supervision needed; the length, number and importance of any documents which need to be prepared or read; the place where and the circumstances in which the work is done; the urgency of the case and the amount of money or value of any property involved.

If you raise a successful court action and the opponent is ordered to pay your expenses, you may still have to pay some fees to your solicitor. This is because court (or judicial) expenses are calculated on a different rate from the fees charged by solicitors to their clients. Your solicitor may ask you to pay the difference, although you may agree with your solicitor at the outset that he or she will accept the fees that can be recovered (see no win no fee cases below).

If you are getting legal aid and you are awarded compensation by the court or are due money because your case is settled, your solicitor must send the settlement cheque to the Scottish Legal Aid Board (SLAB). SLAB will then deducts what your solicitor is owed before sending the balance back to your solicitor for you.

Solicitors in Scotland may also act on a speculative basis - charging no fee unless the matter is successful. This is often referred to as acting on a no win no fee basis. This is mainly relevant to court actions although it is also done regularly in house sales (no sale no fee).

If you pursue a no win no fee case and you are unsuccessful, you will usually be liable for your opponent's legal expenses, and your own solicitor's outlays, but not their fees. To protect against this risk you may take out insurance before commencing a no win no fee case.

If you wish to challenge the amount that you have been charged, you should discuss the matter with your solicitor or the firm's client relations partner.

You may wish to ask how the fee has been calculated. Your solicitor should give you a summary of the work done for you and how the charges are worked out, free of charge.

You can ask for a detailed breakdown of the invoice which describes each letter, the time spent by each person who worked on your file and each phone call but the solicitor is entitled to charge for preparing this.

If you remain unhappy with the amount charged, you can have the solicitor's account independently scrutinised. This is called the 'taxation' of the account or of the fees and is carried out by an auditor of court. 

The auditor will examine all the relevant paperwork and decide what the correct costs should be. The auditor does not look at whether the service provided was adequate. Part of signing up to use an auditor means accepting that his decision is binding. If you wish to use the services of an auditor then you should ask your solicitor to make the necessary arrangements. Going to the auditor of court does not mean raising a court action or payment of any kind of tax. Only a small number of auditors of court are now permitted to carry out such taxations.

If you wish, you can attend a hearing before the auditor to put forward your views. You should tell your solicitor when you request a taxation that you would like to have a hearing and they will include this information with the papers sent to the auditor. The auditor or solicitor will advise you of the date and time of the hearing.

The cost of using an auditor is usually 3% or 4% of the final amount. If the auditor finds that your solicitor's invoice was excessive, your bill from the solicitor will be reduced and the solicitor will have to pay the auditors' costs; if the auditor finds that your solicitor's invoice was reasonable then you are likely to be asked to pay his or her fee as well as the original solicitor's bill.

If you wish to challenge the amount you have been charged, you should discuss this with your solicitor or the firm’s client relations partner. Your solicitor can give you a summary of the work done for you and how the fees are worked out, free of charge. You can also ask for a more detailed breakdown of the fee – which describes each letter, the time spent by each person who worked on your file and each phone call – but the solicitor is entitled to charge for preparing this.

If you feel the service provided by the solicitor was inadequate then you should discuss it with the solicitor or the firm's client relations partner. If the matter is still unresolved then you should contact the Scottish Legal Complaints Commission (SLCC) on 0131 201 2130.

The SLCC is the single gateway for all complaints about solicitors.

For further information regarding the complaints process, please see making a complaint against a solicitor.