Putting customers at the heart

The legal sector is rapidly evolving, and increasingly time-poor solicitors are tasked with finding new ways to manage their practice and legal accounts efficiently. This has led to law firms shifting these processes online, with many investing in digital solutions designed to relieve the pain points of paper-based case and practice management.

As with any new technology, there are bound to be teething issues when it comes to reaping the full benefits of automated legal software. Not only do law firms increasingly require systems which enable fast and simple practice management, they also need more flexibility from these systems to tackle all areas of their job simultaneously. It can be challenging for them to ensure their legal software is not just working, but driving maximum value.

With workloads increasing on a daily basis, it is vital that software providers not only stay ahead of the curve to provide the solutions needed to manage caseloads quickly and effectively. Now, they must team this technology with a strong commitment to providing every customer with the support they need throughout the initial stage and beyond.

As we enter the next phase of legal software evolution, the need for this instant support is stronger than ever. Providers must be prepared to put customers at the heart of their business and take the necessary steps to offer expert advice when issues arise, if they are to become a trusted and long-term partner in an increasingly competitive legal IT sector.

Insight Legal has been at the very heart of this industry transformation and has continually developed with the changing tides of the industry. Over the last eight years, the company’s team of industry specialists have been dedicated to providing businesses with the tools they need to make the management of their finances and legal accounts that little bit easier.

By placing customer needs at the forefront of its business, the company has built both a product and support system which meets these needs and celebrate continued success along the way. With 600 law firms now using its software, it is growing fast and committed to continuously pushing the envelope, to ensure they have the tools in place to support its customers’ future needs.

Insight Legal recently unveiled the next generation of its business, welcoming a refreshed brand and affirmed company values of honesty, expertise and a friendly approach to legal software.