Steven Hill: accredited technologist

Where do you fit into the Denovo operation?

I’ve been with Denovo for 17 years. I specialise in the setup, configuration, and implementation of our practice management software. As Operations Director it is my responsibility to lead on new technologies and ideas which improve the core product and bring integrations with third parties into the software. 

Do you have a client-facing role?

Absolutely. One of the best parts of the role revolves around communication and conversation. Our entire business is built on trust. Lawyers and their support teams need to know they can come to us with all their IT challenges. But the key is listening.

The best results are gained from human interaction. I go out and visit firms at their offices, or even meet at court! There is no better way of understanding their world than placing yourself at the coalface with them. It’s probably the most exciting part of my day when a client comes to us with a challenge and we get to spend time figuring out a solution. I spend at least 50% of my time speaking to clients in person and online.

What motivated you to seek accreditation?

To help make a difference. The number one goal that puts a smile on my face is when clients embrace our innovations and tell us it helps them be more efficient and saves them time: that’s where the value lies. The motivation to deliver solutions gets me out of bed in the morning. Having the accreditation also allows me the opportunity to join committees and take part in Law Society of Scotland mentoring programmes, as well as the prospect of working with the Society to further develop this status for the profession.

What does it mean to you?

As a non-lawyer and the first person from a legal software provider, I got really excited to be involved in the accreditation process, as it felt like a reward for the hard work over the past few years. What I would say is there are a lot of different areas you can be considered for accreditation in, so don’t feel like you must be a master of all aspects: being an expert in one or two areas would be a great start.