Make great client experiences your 2023 differentiator

What is your firm doing to find – and retain – clients in 2023? Client expectations have evolved, and now more than ever before, clients expect a high level of service from their lawyer. Couple that with a more challenging economic environment, and client care becomes more important than ever before.

If you’re not meeting client expectations, you could be missing out on vital opportunities for your firm.

With more than 11,500 practising lawyers in Scotland (and more than 180,000 in the UK overall), your competition is stiff, which means that every contact with a potential client counts. How clients interact with lawyers has changed too. In the modern legal landscape, clients are no longer willing to play phone tag with a solicitor or to spend time chasing a firm that’s hard to reach.

In an industry so dependent on referrals and reputation management, building better client relationships is the differentiator that will earn you lifelong clients and continue to help your business grow in 2023 and beyond. Adopting the right legal client intake and relationship management software is key to this aim.

Take Clio Grow, Clio’s legal client intake and relationship management software, as an example. It’s designed to make it easier for lawyers to connect with clients. With it, you can:

• Use quick intake forms, scheduling, and e-signature tools to engage and retain new clients in moments, not days.
• Nurture relationships by keeping clients updated with automated follow-up emails and reminders.
• Get a bird’s eye view of your client pipeline using analytics and reporting tools so you never miss a single opportunity to connect.

Available as part of Clio Suite, with Clio Grow you can watch your client base, billable hours, and reputation thrive.