Police call handling faces urgent review following M9 death

Justice Secretary Michael Matheson has directed Her Majesty’s Inspectorate of Constabulary in Scotland (HMICS) to undertake an urgent review of all police call handling in Scotland, following the death in hospital of a woman who had been trapped in her car for three days after crashing off the M9 outside Stirling.

The HMICS review will focus broadly on all call handling procedures. It will come in addition to the ongoing independent inquiry specifically into the M9 incident by the Police Investigations and Review Commissioner.

Justice Secretary Michael Matheson said:“I would like to convey my heartfelt sympathies on behalf of the First Minister, the Scottish Government and myself to the families of Lamara Bell and John Yuill. This is an extremely tragic case and I welcome the full investigation into what has happened that is being undertaken by the Police Investigations and Review Commissioner. It is essential that answers are found quickly.

“It is on this basis that, following discussion with the First Minister, I have today directed Her Majesty’s Inspector of Constabulary to undertake a formal investigation and review of call handling and process within Police Scotland’s Contact Command and Control Centres. I have spoken to the Chief Constable and this review has the full support of Police Scotland.

“This independent review will provide the Scottish Government with an accurate picture of capacity and capability at present, and clearly identify any issues so they can be promptly remedied. This will assist in providing assurance around the operation of call handling within Police Scotland’s Contact Command and Control Centres. On completion the report will be submitted to Ministers who will consider its recommendations.

"This will be a thorough and speedy review that will help to ensure that the people of Scotland can have full confidence in this vital public service."