Wills and executries consumer guides published by Complaints Commission

Two new guides for consumers, on making a will and on dealing with an estate after someone has died, have been published today by the Scottish Legal Complaints Commission.

The guides aim to keep consumers informed on what to expect from their lawyer – helping them keep in control and stopping problems from happening. They draw on the SLCC’s knowledge of the commonest occurring issues in wills and executries, taken from more than 8,000 complaints it has handled since it opened in 2008. Wills and executries is one of the top four business areas for complaints.

SLCC chief executive Neil Stevenson commented: “These guides are a great resource for consumers. There is so much to think about when making a will, including things people might not consider – such as what is to happen to ‘digital assets’ such as social media when they pass away. 

“While the death of a loved one is always upsetting, understanding more about making wills and how executries work can help avoid extra distress.”

Making a will and Dealing with an executry are available on the Commission's website, along with its already published guides on buying and selling a home, and family law.