Practice Management for Relationship Managers Course
7.5 hours verifiable CPD
This certificated course is for relationships managers working in financial services serving the legal industry in Scotland.
Law firms work and operate under specific rules regulated by the Law Society of Scotland. The Practice Management for Relationship Managers is a series of online modules over 7.5 hours created by LSS to help ensure banking relationship managers are fully conversant with the regulatory framework their clients operate in. This will ensure greater knowledge, shared confidence and better outcomes.
Participants from professional services such as banking, finance and accountancy upon completion of the modules will receive a Banking Practice Management Certificate from Law Society of Scotland to use for a period of four years from date of course completion. Certificates can be used in accordance with the Society’s CPD Certificates.
Please contact Joslyn Lundie for details and to book your place.
Online Modules
Module One: Business Strategy and Financial Management
Speakers:
- Scott Foster, Chief Operating Officer, Balfour + Manson
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- How to 'get under the bonnet' and understand the financial health of a legal firm
- Identify if there is a clear strategy for the firm and its financial future
- Understand the operational strengths of a firm
- Assess the market position and sufficiency of working capital
0.75 hour verifiable CPD
Module Two: Information Management and Data Protection
Speakers:
- Laura Irvine, Head of Regulatory Law, Davidson Chalmers Stewart
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- The challenges of keeping data secure and sharing it only when lawful and appropriate
- Law firms as data controllers and what that means and compliance with the six data protection principles
- Compliance with subject access requests and exemptions
- Anti-money laundering checks and data privacy
1 hour verifiable CPD
Module Three: Risk Management (Lockton Risk Update)
Speakers:
- Diane McGiffen, Chief Executive, Law Society of Scotland
- Fiona Robb, Director of Professional Practice and Engagement, Law Society of Scotland
- Matthew Thomson, Client Executive, Lockton
- Kerrie Machin, Partner, Head of Business Development, Mitigo
Learning Outcomes:
- What is risk and why it’s important to be managed and mitigated?
- Common issues and claims that face solicitors and how to avoid them
- Practical consideration of current compliance challenges and future risks
1.5 hour verifiable CPD
Module Four: Complaints Handling in Legal Firms
Speakers:
- Ian Messer, Director of Financial Compliance, Law Society of Scotland
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- Good practice for reducing the risk of complaints
- The difference between service and conduct complaints
- The complaints processes and potential sanctions
- Links to wider risk management approaches
0.25 hour verifiable CPD
Module Five: Accounts Rules
Speakers:
- Natalie Cooke, Financial Compliance Manager, Law Society of Scotland
- Sharon Brownlee, Financial Compliance Manager, Law Society of Scotland
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- Understanding the Law Society's Accounts Rules and how to comply with them
- Examples of what can go wrong and how to avoid breaches of the rules
- What happens when rules are breached and the potential sanctions
1 hour verifiable CPD
Module Six: Interventions and the Role of the Judicial Factor
Speakers:
- Morna Grandison, Director of Interventions, Law Society of Scotland
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- When might the Law Society’s interventions team become involved with a legal firm?
- What is the Judicial Factor and when might one be appointed?
- How does a Judicial Factor interact with a firm’s bankers?
- What happens to the clients if a law firm ceases to operate?
- What red flags might bankers look for in terms if a legal firm is in serious financial trouble?
1 hour verifiable CPD
Module Seven: Anti-Money Laundering Risks & Controls in the Scottish Legal Sector
Speakers:
- Graham Mackenzie, Head of Anti-Money Laundering, Law Society of Scotland
-
David Lee, Director, Media & Events
Learning outcomes:
- Key Anti-Money Laundering Risk Areas in the Scottish Legal Profession
- Understand the specific risk for different legal firms in a diverse profession
- AML responsibilities of Legal Practices, governance and internal controls
- Taking a risk-based approach
- AML training and supervision
0.5 hour verifiable CPD
Module Eight: AML Controls | Implementation and Training in the Workplace
Speakers:
- Mike Ross, Director and Money Laundering Reporting Officer, Anderson Strathern
- Derek Duncan, Money Laundering Reporting Officer, Lindsays
- Kayleigh Smale, Knowledge Manager, Teal Compliance Limited
Learning outcomes:
- Role of MRLO’s
- Practical implementation insight
- Identifying training needs and strategies
- Management of AML requirements (time and cost)
0.75 hour verifiable CPD
Module Nine: Client Care and Winning New Business
Speakers:
- Austin Lafferty, Consultant Solicitor, Austin Lafferty Solicitors
- David Lee, Director, David Lee Media & Events
Learning outcomes:
- How do law firms win new business? Do they track wins; if so, how?
- Is the firm good at cross-selling, or does it work in silos?
- Crossover between banking and legal clients
- How does the firm measure client satisfaction and when?
0.75 hour verifiable CPD
Teams from banks are invited to contact us to discuss group pricing options.