SPONSORED: How to secure the clients your firm is missing with Lexidesk

Every law firm invests in generating new enquiries. Websites get rebuilt, marketing budgets grow, referral relationships take years to nurture. Yet few firms ask the harder question: what happens when someone actually tries to reach us?

Calls arrive while reception is busy. Fee earners are in meetings, billing £300 to £500 an hour. The office closes at 5.30pm and a prospective client rings on Saturday morning. Some leave a voicemail. Most simply call the next firm on the list.

The worrying part is that these lost enquiries are almost invisible. Firms only measure the calls they know about, never the people who gave up trying.

Why I built Lexidesk

A few years ago I needed a family solicitor. Calls went unanswered, messages were ignored, and even after instructing a firm the communication was poor enough that I moved elsewhere. It left me with a question: if someone actively trying to instruct a solicitor struggles simply to have a conversation, how many potential clients quietly walk away every day?

Lexidesk was built to fix that.

It is an AI receptionist designed solely for law firms. It answers every telephone call and website enquiry instantly, 24 hours a day, seven days a week. It understands why the person is calling, gathers the information your firm needs, checks the enquiry against your own qualification criteria, answers common questions and books consultations directly into your team's calendars. Every enquiry lands straight in your existing systems, whether that's Actionstep, Clio, HubSpot or another case management or CRM tool your firm already uses. Prospective clients who don't book straight away receive automatic follow-up by email and SMS, so opportunities aren't quietly forgotten.

Nothing about it replaces solicitors or legal advice. It simply means every prospective client is welcomed professionally and moved into your intake process, whatever time they make contact. For many firms the alternative isn't a human conversation. It's no conversation at all.

"Will clients really speak to AI?"

It's the first question we're asked. What clients of the firms we work with tell us is consistent: an immediate answer at 9pm beats the promise of a callback on Monday morning. You can read their words directly on our client voices page. The numbers back it up: an industry-leading 95% of telephone callers complete their conversation with Lexidesk, and roughly 80% of website visitors complete their web chat.

What the results look like

IMD Solicitors, a full-service UK firm covering family, immigration, employment and criminal defence, runs Lexidesk across its telephone and website enquiries in five languages.

Over six months, qualified enquiries rose from 1,445 to 3,024, an increase of 109%. In March 2026 alone, Lexidesk handled 374 enquiries, qualified 285 of them and booked 248 consultations automatically, with virtually no human involvement.

Managing Partner Marcin Durlak puts it simply: "I absolutely love the product. Lexidesk more than doubled our qualified enquiries over six months. The results speak for themselves."

IMD is one of many. You can see more firms and their results on our customers page.

Why it's worth trying

• Built exclusively for law firms, so it understands legal enquiries from the first sentence

• Handles telephone and web chat in more than 25 languages

• Qualifies every enquiry against your firm's own criteria before a consultation is booked

• Integrates with leading practice management and CRM systems

• UK GDPR-aligned data handling on enterprise-grade Microsoft Azure infrastructure

See what your firm is missing

Most managing partners believe they would know if enquiries were leaking away. In practice, the lost ones never appear on any report. They don't leave voicemail. They instruct another firm. If you'd like to put a number on it, our revenue calculator estimates how much missed intake is costing your firm each month.

The quickest way to understand the difference is to hear it. You can try a live conversation yourself at lexidesk.ai and see how it welcomes a prospective client, qualifies the enquiry and books an appointment. The enquiries you're missing are already costing you. Finding out how much costs nothing.