NQ blog - December 2015: Dealing with clients at Christmas

It's almost Christmas - one of the busiest times of the year. Aside from the usual hustle and bustle, there are other aspects which can make it a difficult and stressful time of the year for many people.

Very often, I have clients who come to me for advice on having holiday contact arrangements agreed with their ex-partners. Unfortunately, however, there are some situations in which the spirit of Christmas and the idea of 'goodwill' is lost. Contact itself can be an emotive issue for parents. Factor in the time of year it is and matters can become particularly volatile and acrimonious.

Parties may be unable to agree contact arrangements over Christmas, for a variety of reasons. So, then, in addition to the last-minute rush to the shops at this time of year, there can be a last-minute rush to the courtroom! Yet, on the other hand, I also handle cases wherein it is clear the client views this time of year as an opportunity for reflection; thinking of the importance of their family, they attempt to resolve any difficulties there may be.

In other areas of practice, such as criminal law, some of my clients might be facing the prospect of being remanded in custody over the Christmas period. Again, this is a particularly distressing time, especially for those clients of mine who have never faced the prospect of court proceedings before. You can only imagine the feeling of utter despondence felt by those spending Christmas Day within the confines of Her Majesty’s Pleasure.

In all cases - besides giving impartial advice - sensitivity and understanding to the client’s situation is important. I always find that when I meet with my clients, either in my office or, for example, in custody cells, simply listening to their side of the story proves to be a constructive exercise; that the client knows you are there to help can ease the stress of their entire situation.

So, as Christmas approaches, it is important to remember we have a special privilege entrusted to us as solicitors to be able to help those less fortunate than ourselves at this time of year.