SCTS launches protected characteristics survey

The Scottish Courts and Tribunals Service has launched a Protected Characteristics survey ensuring that any future development of its Civil Online portal best meets the needs and requirements of users.

The Protected Characteristics survey will be included in all emails generated via Civil Online, as well as placed on strategic pages of the SCTS website.

In terms of the Equality Act 2010, the following characteristics are protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

When completed the survey will anonymously capture data in relation to Civil Online users
protected characteristics. This information can then be used by SCTS to improve the overall user experience for our users with protected characteristics as well as improving accessibility and usability for Civil Online.