SLCC wins project management award

The Scottish Legal Complaints Commission has won the Project and Programme Management Award at this year’s Scottish Public Service Awards.

Announced late yesterday, the award was made in recognition of the SLCC's work on improvements in performance including average complaint journey times being almost halved, some adjudication moving onto an online app, and improved customer service in dealing with issues such as premature complaints.

To achieved this the SLCC deployed an agile project management approach across its operations. Its submission also highlighted how adopting this approach engaged staff across the business in being leaders of change, aided the SLCC’s COVID-19 response, and supported a reduction in fees for those who fund its services.

Its work was shortlisted alongside NHS Greater Glasgow & Clyde’s implementation of the Hospital Electronic Prescribing and Medicines Administration system, and the Improvement Service’s role in delivering the Early Learning and Childcare Expansion to 1140 hours.

Chief executive Neil Stevenson commented: "I’d like to thank all staff for their incredible work to deliver these results. Change is tough, and we all probably had moments of frustration, but we were determined to prove we are an efficient, agile, and fair regulatory organisation focused on those who use our services. We want to deliver value to the sector and users of legal services, and this work has aided that.

"Our board also played a key role, empowering management and increasing risk appetite for change. Finally I’d thank our colleagues in the Scottish Government Justice team and our Minister, Ash Regan, for their support on our journey."